Source: Smith & Metalitz LLP, Comments of Ebay, Inc, on New Zealand's Discussion Paper, "Legislating Against Spam"
Sellers are users of Ebay, and so are bound by Ebay's policies. By contrast, apparently the "seller tool websites" are not users of Ebay - and therefore are apparently not bound by any Ebay policy. Yet, they participate in Ebay transactions some how. The Ebay policies seem to only address the Ebay web site, and the buyers, and sellers: three parties in total. The fourth-party systems are ungoverned by the Ebay policy it seems. Moreover, the sellers are apparently free to make profitable arrangements with the "ungoverned" elements. The seller's inclusion of an aloof fourth party might give the seller the potential for cover, for plausible deniability for any questionable actions of the ungoverned assignee. These "ungoverned" elements do manage though, by the invitation of sellers, to wedge themselves into Ebay transactions all the same.
Specifically, it seems from this policy that Ebay itself does not sell personal information about users, and Ebay itself does not authorize Ebay users to send spam to each other. But what about the other parties, the "fourth party seller tools" who participate in some Ebay transactions, but whom are not "Ebay users" apparently? Are users to be comforted that Ebay pursues parties who harvest email addresses "from our site" (Ebay.com) while allowing anything under the sun to be done with your email address at those other fourth-party web sites? Ebay users are not the only parties to the transactions now. There seems to be a loophole here, which needs clarification. In Ebay's opinion, is it OK for "seller-tools" be permitted to sell personal information about users? In Ebay's opinion, is it OK for "seller-tools" be permitted to send spam? As a buyer, I can tell you my opinion that it is totally not OK if 1 of the 4 parties in my Ebay transaction display behaviors which appear consistent with behaviors of spammers or private information resellers. I shall prefer to do business with no spammers, nor private information resellers, nor those who appear to be.
Has Ebay shown any signs of paying attention to the whole buyer experience? Has Ebay ever audited any of these fourth-party "seller tools" which buyers are subjected to at Ebay, to see what they are doing with the private information of the buyers? I don't know what these private companies are doing with the private data of the buyers. The appearance of what they are doing is what I do know, and the appearance is not good. The goodness of the Ebay brand and franchise might be strained by these fourth-party "seller-tool" web sites in my opinion. By contrast there are some alternative web sites with very big brand names who do not seem to expose buyers to fourth-party "seller-tool" risks. At the end of the day Ebay will do what it wants with its reputation; but as for me, I will no longer risk giving my private information to unknown web sites.
If you ask me, Ebay needs to clean up some sellers whose behaviors, or their assigns, appear to be consistent with violating Ebay's information privacy policy in spirit and intent, if not the letter. It's time for Ebay to do its part and demonstrate it is serious about preventing spam with regard to these fourth-party web sites doing business at Ebay, "user" or not. The whole buying experience needs to be a safe place for a buyer. While some buyers may be OK with paying for items by handing their private information to fourth parties, just as many buyers are not OK with that. In all cases, the informed choice needs to be given to the buyer, not just the seller, whether additional buyer information is part of the cost of the purchase.
Buyers should not be so easily surprised and then frog-marched by Ebay into completing transactions in which buyers are required to type in their private information into unknown web sites. Typing private information into unknown web sites is a classic losing move of the highest order. Setting the web browser to trust one of these unknown web sites to allow the site to run its scripts and ActiveX code on the buyer's computer is also unsafe computing of the highest order.
As a buyer, I may trust Ebay and Paypal with my information, but I do not trust other web sites whose business dealings and reputations are unknown to me, and maybe even unknowable. Ebay and Paypal have information privacy policies which they share with customers, and they are public corporations whose activities as such, are monitored to a degree by the government as well as stockholders and Wall Street. Extra parties getting involved in my business transaction tend to throw a cautionary flag in my mind especially when they are "free" for me, and doubly so when they are unconstrained by the Ebay policy and "free" to do whatever they want. "Free" business typically means free in one way, but cost you something in another way. Common sense says there is no business on Earth that can trade something away, but get nothing in return, and still be in business tomorrow. Who is monitoring all these fourth-party "seller-tool" web sites? Who is vouching for them? Nobody is, apparently not even Ebay. So then I must ask, why has Ebay itself not vouched for them?
Not all web sites are dangerous, but some certainly are. I would say the ones without privacy policies are the more dangerous sort. I would say the ones that demand or even just ask for information above and beyond what Ebay allows on its own site are the more dangerous sort. I would say the ones that are not publicly traded companies in my own country are the more dangerous sort. This is how I choose web sites to share personal information with, and who do financial transactions with. Your mileage may vary, as they say.
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