“There is evidence that InfraGard may be closer to a corporate TIPS program, turning private-sector corporations—some of which may be in a position to observe the activities of millions of individual customers—into surrogate eyes and ears for the FBI,” the ACLU warned in its August 2004 report The Surveillance-Industrial Complex: How the American Government Is Conscripting Businesses and Individuals in the Construction of a Surveillance Society.
InfraGard is not readily accessible to the general public. Its communications with the FBI and Homeland Security are beyond the reach of the Freedom of Information Act under the “trade secrets” exemption, its website says. And any conversation with the public or the media is supposed to be carefully rehearsed.
“The interests of InfraGard must be protected whenever presented to non-InfraGard members,” the website states. “During interviews with members of the press, controlling the image of InfraGard being presented can be difficult. Proper preparation for the interview will minimize the risk of embarrassment. . . . The InfraGard leadership and the local FBI representative should review the submitted questions, agree on the predilection of the answers, and identify the appropriate interviewee. . . . Tailor answers to the expected audience. . . . Questions concerning sensitive information should be avoided.”
One of the advantages of InfraGard, according to its leading members, is that the FBI gives them a heads-up on a secure portal about any threatening information related to infrastructure disruption or terrorism.
The InfraGard website advertises this. In its list of benefits of joining InfraGard, it states: “Gain access to an FBI secure communication network complete with VPN encrypted website, webmail, listservs, message boards, and much more.”
InfraGard members receive “almost daily updates” on threats “emanating from both domestic sources and overseas,” Hershman says.
“We get very easy access to secure information that only goes to InfraGard members,” Schneck says. “People are happy to be in the know.”
On November 1, 2001, the FBI had information about a potential threat to the bridges of California. The alert went out to the InfraGard membership. Enron was notified, and so, too, was Barry Davis, who worked for Morgan Stanley. He notified his brother Gray, the governor of California.
“He said his brother talked to him before the FBI,” recalls Steve Maviglio, who was Davis’s press secretary at the time. “And the governor got a lot of grief for releasing the information. In his defense, he said, ‘I was on the phone with my brother, who is an investment banker. And if he knows, why shouldn’t the public know?’ ”
Maviglio still sounds perturbed about this: “You’d think an elected official would be the first to know, not the last.”
In return for being in the know, InfraGard members cooperate with the FBI and Homeland Security. “InfraGard members have contributed to about 100 FBI cases,” Schneck says. “What InfraGard brings you is reach into the regional and local communities. We are a 22,000-member vetted body of subject-matter experts that reaches across seventeen matrixes. All the different stovepipes can connect with InfraGard.”
Schneck is proud of the relationships the InfraGard Members Alliance has built with the FBI. “If you had to call 1-800-FBI, you probably wouldn’t bother,” she says. “But if you knew Joe from a local meeting you had with him over a donut, you might call them. Either to give or to get. We want everyone to have a little black book.”
This black book may come in handy in times of an emergency. “On the back of each membership card,” Schneck says, “we have all the numbers you’d need: for Homeland Security, for the FBI, for the cyber center. And by calling up as an InfraGard member, you will be listened to.” She also says that members would have an easier time obtaining a “special telecommunications card that will enable your call to go through when others will not.”
This special status concerns the ACLU.
“The FBI should not be creating a privileged class of Americans who get special treatment,” says Jay Stanley, public education director of the ACLU’s technology and liberty program. “There’s no ‘business class’ in law enforcement. If there’s information the FBI can share with 22,000 corporate bigwigs, why don’t they just share it with the public? That’s who their real ‘special relationship’ is supposed to be with. Secrecy is not a party favor to be given out to friends. . . . This bears a disturbing resemblance to the FBI’s handing out ‘goodies’ to corporations in return for folding them into its domestic surveillance machinery.”
When the government raises its alert levels, InfraGard is in the loop. For instance, in a press release on February 7, 2003, the Secretary of Homeland Security and the Attorney General announced that the national alert level was being raised from yellow to orange. They then listed “additional steps” that agencies were taking to “increase their protective measures.” One of those steps was to “provide alert information to InfraGard program.”
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