I spoke with a number of Chase small business clients from across the country with long-term banking relationships with Chase (some dating back to the 1970s) to find out what really happened. And it's worse than you think—not only were their loans not processed, the branch offices they worked with were kept in the dark about what was happening. Many still not knowing, three weeks after submitting their applications, where they stand in line. Here are three other reasons Chase doesn't deserve your business: