User Experience by the Numbers: Hurting the Ones We Love

This important article explains a harsh reality reality in health care today.  When we use metrics to regulate or control, we alter human behavior. The metric becomes the target rather than a measurement, and user experience often suffers.   Vile decisions will be made to set your preferences to default values — more lucrative values — in a health record system. Vile decisions will be made to compromise your safety, your privacy, or your well-being.These vile and unethical decisions are made daily in corporations around the world. They are part of a numbers game. And when you are a customer or purveyor of a service from one of these organizations, you play the game as well. You become a number — just one data point, a singular analytic." READ...